Products · Pattern or everyday thing
Customer service
Raised as a usability problem by 5 people on Hacker News over 15 years (2010–2024), in 5 threads.
People raised many different problems with Customer service, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 5 complaints
- Support staff see a different UI version, so they give instructions for fields the customer cannot find2024-01-23
- Bank kept a cancelled card active and gave no notice, then the fix involved being shuttled between departments2022-03-25
- Routine banking tasks involve so much friction that customers must call support2022-03-13
- Fighting banks drains time; hours on hold to get anything fixed2018-08-21
- Customer service reps can't access accounts or tell which bank unit holds an account2010-01-27