Products · Broad category
Customer support contact channels
Raised as a usability problem by 4 people on Hacker News over 17 years (2010–2026), in 4 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Customer support contact channels, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Many companies have Contact Us pages that are almost impossible to find2026-01-24
- Reply address is unmonitored; the form requires a review URL the user lacks2023-03-18
- Support rejects the address I use, forcing me to send from a different address2022-09-30
- Support forms are one big text box and replies are canned text that doesn't solve the problem2010-07-28