Deliveroo

Raised as a usability problem by 8 people on Hacker News over 8 years (2019–2026), in 8 threads.

People raised many different problems with Deliveroo, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 8 complaints

Tipping becomes more annoying and intrusive for users2025-05-06
Added charges appear unexpectedly at the checkout screen2024-02-16
Every order requires switching to banking app and entering codes2022-11-11
Drop-off point hidden, so drivers accept orders without knowing trip length2021-03-31
After an update lost login, couldn't recover account or stop subscription charges2021-02-17
Lost account access after an update, couldn't recover it, and couldn't stop charges2021-02-17
Confusing to specify delivery location; restaurants mistranscribe address over phone2020-05-18
Users can't find a restaurant's hygiene rating because no address or business name is shown2019-05-18