Products · Pattern or everyday thing
Delivery apps
Raised as a usability problem by 9 people on Hacker News over 6 years (2020–2025), in 9 threads.
People raised many different problems with Delivery apps, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- App is user-hostile around tipping, pushing customers to tip2025-08-01
- Drivers repeatedly can't find the flat despite the pin, so they phone for directions2025-05-07
- Fees appear only at final checkout, pushing users into unwanted purchases2024-05-10
- Tip buttons calculated on inflated prices with discounts not subtracted, confusing true tip amount2023-11-10
- After thumbs-up a text box pops up and interferes with clicking the next item2022-11-29
- Clicking the healthy category shows deep dish pizza and fried chicken2020-06-11
- Choice paralysis from too many options makes ordering food unpleasant2020-05-24
- Can't figure out which delivery platform or website reaches a given restaurant2020-05-02
- Restaurants and drivers must juggle many separate delivery apps and orders with no unified panel2020-04-17