Dell support and websites

Raised as a usability problem by 15 people on Hacker News over 17 years (2010–2026), in 14 threads.

People raised many different problems with Dell support and websites, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 15 complaints

Scroll hijacking makes it hard to close the page on iOS2026-01-17
Frustrating to find and compare replacement laptops on manufacturer sites2025-12-26
Proprietary feature names like ExpressCharge and Stealth Mode mean nothing to shoppers2025-01-06
Reboot takes so long that admins fear the server is hung2022-10-26
Repeated support rounds and diagnostics wasted a full work day without fixing the problem2022-10-26
Booking an on-site repair took a month of calls and emails to get a technician2021-09-24
Prompt says press any key but keyboard is unrecognised, so the user cannot continue2020-06-29
Simple things are a pain to do unless a predefined shape exists2019-09-16
Uninstaller crashes, leaving the user unable to remove the software2019-05-01
Servers are slow to boot because the remote management subsystem is very slow2018-05-31
Dialog about trial backup expiring is inaccessible to screen reader users, leaving them stuck2017-08-28
Hard to figure out which products are being sold because of market segmentation2017-01-27
Links redirect through regional sites where the driver file is missing, making drivers hard to find2017-01-10
Drivers must be downloaded one by one, with no install order and confusing duplicate options2013-09-12
Too many confusing configurations make it hard to figure out what you're buying2010-06-10