Products · Product
Dell website
Raised as a usability problem by 42 people on Hacker News over 19 years (2008–2026), in 37 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Ubuntu laptop is hard to find on Dell's websiteUnreviewed
20082026- Hard to find a specific laptop model on the site2019-08-21
- Hard to find the product you want on Dell's website2016-03-12
- The Ubuntu laptop is hard to find on Dell's website2012-08-05
Configuring a computer on Dell's website is overly complicatedUnreviewed
20082026- Hard to navigate the Dell website every time2016-10-28
- Configuring a computer on the Dell website has become incredibly complicated2012-02-24
- Dell's site is so confusing that the commenter couldn't help a friend buy a PC2010-06-10
Confusing choice between marketing categories and home versus businessUnreviewed
20082026- Browsing laptops presents an overwhelming 68 options, making choice hard2024-03-04
- Must pick Business or Consumer and search both categories to find laptops2022-02-15
- Confusing choice between marketing-style laptop categories and home versus business options2011-09-06
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 43 complaints
- Must dismiss three stacked popups before seeing any product content2026-01-17
- Browsing laptops presents an overwhelming 68 options, making choice hard2024-03-04
- Selecting a configuration makes previously available options disappear, and search shows outdated product pages2023-08-16
- Constantly changing fake sales make it hard to tell real prices2023-06-07
- Site was so bad the commenter often gave up browsing it2023-02-06
- Clicking laptop ads leads to 'temporarily out of stock' messages, wasting clicks2023-02-06
- Cookie banner's decline option is confusingly worded as "Declinate all"2022-08-23
- Country switch modal covers screen and drops users on homepage instead of product page2022-08-23
- Couldn't figure out how to configure RAM above 16GB2022-04-15
- Link text isn't clickable; only the arrows next to it respond2022-04-06
- Must pick Business or Consumer and search both categories to find laptops2022-02-15
- Comparison shows side-by-side summaries, so price difference cause is hard to spot2021-08-08
- Hard to find products that aren't currently promoted on the site2020-03-20
- Monitor shopping is inexplicably complex; links to US site redirect to dell.ca front page2020-03-20
- Can't find the Ubuntu dev edition XPS 13 on the site; only Windows models show up2020-03-18
- Hard to find a specific laptop model on the site2019-08-21
- Hard to find the right model; site navigation is poor2017-07-12
- Forced onto a local-language domain that does not support English when abroad2017-04-23
- Hard to tell which options are linked, like high-res screen needing touch2017-04-10
- No simple way to filter XPS laptops; hard to find the Ubuntu model2017-03-23
- Filtering laptops takes a very long time for a small catalog2017-01-10
- Products can't be found consistently; search shows old versions or hides items2017-01-10
- Hard to navigate the Dell website every time2016-10-28
- Hard to find the product you want on Dell's website2016-03-12
- Hard to tell which monitors are current within each class2015-10-31
- Can't find the Ubuntu model; site redirects to the Windows version2015-07-19
- Options and prices change depending on how you enter and navigate the site2015-03-11
- Top-end laptop hidden behind a click; user nearly left without seeing i7 option2015-03-09
- Getting server prices is agonisingly slow and crashes the browser repeatedly2013-09-13
- Site is slow, many links 404, making ordering frustrating and nearly abandoned2013-09-12
- Search result for the XPS developer edition links to a 404 page2013-04-20
- Product differences are buried below price and ads, so shoppers can't tell products apart2013-01-14
- Can't find pictures of the laptop on the configuration page2012-11-29
- The Ubuntu laptop is hard to find on Dell's website2012-08-05
- Specs are buried several clicks deep in checkout, taking minutes to find2012-02-28
- Configuring a computer on the Dell website has become incredibly complicated2012-02-24
- Key hardware prices are hidden, so customers can't plan purchases without calling sales2011-09-13
- Confusing choice between marketing-style laptop categories and home versus business options2011-09-06
- Too many nearly identical models shown; hard to see what options add up to2011-08-18
- Configuring a computer is painful; tab-based option flow is worse than the old long form2011-08-17
- Couldn't find the Adamo laptop listed on Dell's US website2011-04-28
- Dell's site is so confusing that the commenter couldn't help a friend buy a PC2010-06-10
- Cramped tiny fonts and poor explanation make Vista editions hard to compare2008-06-25