Products · Product
Dell XPS laptops
Raised as a usability problem by 86 people on Hacker News over 15 years (2012–2026), in 69 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Palm grazes touchpad while typing, causing unintended clicks and cursor movesUnreviewed
20122026- Trackpad blends into palm rest, so resting palms accidentally moves the cursor while typing2026-04-01
- Thumb brushes the track pad and warps the pointer away while typing2026-01-11
- Palms and resting fingers accidentally activate the touchpad while typing, causing unpredictable input2025-09-30
High-resolution screen makes fonts tiny when programs don't scaleUnreviewed
20122026- High-resolution screen makes fonts tiny when programs don't scale up2019-11-22
- Text in a raw terminal is too tiny to read at 4K resolution2018-11-23
- After 4K HiDPI scaling, many UI elements are microscopically tiny and some giant2018-06-23
Keyboard randomly repeats letters, typing them twiceUnreviewed
20122026- One key press types the same letter twice, so keystrokes are unreliable2022-06-06
- Keyboard randomly repeats letters, typing letters twice in a row2020-11-12
- Keyboard repeats letters, resolution mismatches and random lag interrupt coding2018-09-19
Keyboard often fails to register key pressesUnreviewed
20122026- Keys on the edge often don't register, causing many typing mistakes2022-12-01
- Keyboard often failed to register key-presses, mushy feel2017-07-31
- Arrow keys pop up without registering unless pressed with extra force2016-08-15
Webcam points at fingers and chest instead of the headUnreviewed
20122026- Webcam mounted at bottom of screen shows users' fingernails and up their nose2021-10-16
- Webcam is positioned so it films fingers and chest instead of head2018-06-28
- Webcam sits at the bottom bezel, so video call viewers see the chin2016-11-27
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Trackpad blends into palm rest, so resting palms accidentally moves the cursor while typing2026-04-01
- Flat, low-travel, mushy keys make fingers get lost and typing hard2026-03-24
- Thumb brushes the track pad and warps the pointer away while typing2026-01-11
- Seamless glass trackpad integrated into the laptop cover performs badly and was returned2025-12-29
- Palms and resting fingers accidentally activate the touchpad while typing, causing unpredictable input2025-09-30
- Model numbers encode technical features, so buyers can't tell which model to choose2025-01-06
- Laptop is slow and laggy when just clicking around the desktop2025-01-06
- Linux laptop models are buried so deep on the website they're hard to find2024-03-21
- Flat single-row arrow key layout is hard to use by feel2024-01-08
- Touch bar design seen as sacrificing usability for cooling space2024-01-08
- Esc key on a touch-based function row is hard to hit by muscle memory2024-01-08
- Needed fragile X hacks for GUI scaling, and upgrades kept breaking customisations2024-01-07
- Trackpad is unusable, along with fan behaviour and battery life2023-08-22
- Laptop stays hot and keeps running in bag after lid is closed2023-08-15
- Touch buttons replacing function keys are worse to use, and the invisible touchpad makes its edges hard to find2023-04-10
- Touchpad intermittently stops registering input every few seconds2023-04-04
- Top 10-20% of trackpad feels unusable, forcing awkward hand reach2023-01-18
- Keys on the edge often don't register, causing many typing mistakes2022-12-01
- Third-party batteries refused as not genuine, and Dell no longer sells replacements2022-10-26
- Laptop runs sluggishly and takes 1-10 minutes to become usable after powering on2022-07-22
- One key press types the same letter twice, so keystrokes are unreliable2022-06-06
- Fan loud and can't be controlled except through locked-down Dell Power software2022-04-26
- Trackpad palm rejection is poor and multi-touch gestures are fiddly2022-02-24
- Laptop wakes in backpack and overheats, battery drains when it should sleep2022-02-14
- USB3 port works only about one in ten connection attempts after upgrade2022-02-14
- Keyboard layout is awful, making typing hard for the user2022-01-05
- UI becomes a slideshow and stays unusable for minutes after gaming2021-11-05
- Boot spends about 45 seconds in the BIOS step every time2021-10-16
- Webcam mounted at bottom of screen shows users' fingernails and up their nose2021-10-16
- Must fully shut down before bagging, making routine commuting impractical2021-09-24
- No power light, so user can't tell if laptop is on or off without flipping it2021-09-24
- Setting is hidden behind an 'Allow advanced options' button before it can be changed2021-09-24
- Laptop wakes or sleeps unexpectedly in bag, and Wi-Fi takes a minute to reconnect after wake2021-09-24
- Laptop wakes from sleep on its own within minutes, draining battery and heating up2021-09-24
- Battery drains about 30% per day in sleep; hard to find the fix2021-09-24
- Laptop overheats in bag because modern sleep can't be disabled by users2021-09-24
- Trackpad is terrible and its paint wears off with daily use2021-03-23
- USB-C power input causes system freezes; only safe for overnight charging2021-01-24
- Home and End keys are on F11/F12 and F5 shares brightness, so keys are hard to find and use2021-01-17
- Physical keyboard doesn't work in Ubuntu live USB, only on-screen keyboard appears2020-11-25
- Installing Linux requires disabling an obscure Intel setting first, causing headaches2020-11-14
- Keyboard randomly repeats letters, typing letters twice in a row2020-11-12
- Trackpad feels outdated, and the Windows setup makes unix workflow harder2020-08-20
- Keyboard double-presses keys, touchpad works poorly, hinge makes opening the screen difficult2020-05-07
- Laptop discharges battery under load when docked via USB-C, despite claims2020-05-04
- Needed lots of obscure tweaks just to get sleep working properly2020-04-17
- High-resolution screen makes fonts tiny when programs don't scale up2019-11-22
- Screen ghosting and slow refresh make the display hard to use2019-10-20
- Keyboard has wonky keys and is very hard to type on2019-10-14
- PgUp and PgDn keys sit above the cursor keys, awkward to reach2019-08-25