Delta Air Lines

Raised as a usability problem by 12 people on Hacker News over 15 years (2012–2026), in 12 threads.

People raised many different problems with Delta Air Lines, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 12 complaints

Reviews become confusing after more than two rounds of feedback2026-09-18
Touch interface feels laggy and horrible to interact with2026-01-13
Seat menu misleads users into thinking they must pick a seat, and exiting it is hard to figure out2025-11-10
Several gate-check types with different tags; bags can end up at the wrong stop2025-09-24
Shown fares vanish as soon as you enter personal information2025-07-29
Landing page looks empty, so users think it is broken or still loading2023-03-21
Forced registration and repeated checkout attempts end in a 'not available anymore' alert2022-12-22
Colors are so overwhelming the user couldn't work with the diff output and uninstalled it2020-10-20
Opting out requires leaving the line, asking staff, rejoining, and the option is not announced2019-07-03
Faint underlines and dark placeholders make it hard to recognize where to type2019-02-15
Linking an existing Lyft account requires entering a credit card, which the user refuses to provide2017-09-22
Tiny menu titles, odd font sizes and misplaced menu pop-ups on iPhone2012-12-30