Products · Product
Disney+
Raised as a usability problem by 50 people on Hacker News over 13 years (2014–2026), in 34 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Resume feature jumps ahead to later episodesUnreviewed
20142026- Continue watching resumes playback at the paused point instead of showing the episode list, forcing fast-forwarding2025-06-06
- Resume feature gets confused and jumps ahead to later episodes2022-11-09
- Clicking a show resumes the last episode, forcing a back-out to pick another2022-09-14
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Skipping ads needs manual interaction via phone or remote every time2026-09-21
- Profiles and watchlists weren't carried over, so users lose their continue-watching history2026-09-21
- Video player stays on a black screen at 0 seconds after the opening ad2026-09-21
- Profiles and watchlists are left behind in the old app with no way to migrate them2026-09-21
- App constantly stutters and freezes for seconds at a time on Shield2026-06-01
- App is hard to seek in content, and forced promos repeat the same ad constantly2025-12-18
- Hard to figure out how to reach a human to chat2025-12-09
- Service fails to remember which episode is next, and playback has lip-sync and compression problems2025-10-11
- Cancel gets redirected to pause, with buttons delayed to trap users2025-09-20
- Can't find a show anywhere on the streaming service2025-08-14
- Misconfigured forced subtitles appear on-screen with no practical way to get them fixed2025-07-26
- Continue watching resumes playback at the paused point instead of showing the episode list, forcing fast-forwarding2025-06-06
- Users must cancel on the website instead of the App Store, with fears of dark patterns2025-05-02
- Couldn't find any place on the website to cancel subscription2025-04-13
- Couldn't find a cancel button despite "cancel anytime" message2024-10-16
- App is slow and laggy to respond on Nvidia Shield2024-07-21
- Video player is slow and unresponsive, worse than pirate streaming sites2024-04-24
- Loses place in programs and makes continue watching hard to reach2024-02-27
- Continue Watching row is buried third and takes seconds to load2024-02-27
- Long credits before next episode forces manual fast-forwarding with the remote2024-01-05
- Streaming apps jump back minutes on resume and take ages to open2023-12-29
- Subscribe popup has no visible way to dismiss it, so the commenter can't find an exit2023-07-13
- Apps constantly sign users out, forcing them to re-enter passwords through a clunky login2023-05-11
- Audio description was on by default and the setting to turn it off was hard to find2023-03-03
- Resume feature gets confused and jumps ahead to later episodes2022-11-09
- Only five episodes visible at a time, hidden arrow, no search by episode name2022-11-09
- App is very slow on Roku: loading, browsing, thumbnails, and starting shows all take forever2022-11-09
- Interface feels clunky and less smooth than Netflix2022-11-09
- Subtitle settings reset every time the website is closed2022-09-16
- Clicking a show resumes the last episode, forcing a back-out to pick another2022-09-14
- Next episode only clickable after credits end, forcing manual menu navigation2022-09-14
- Clicking to resume while paused redirects to the main page instead2022-09-14
- Search is borderline unusable except for exact title matches2022-09-14
- Streaming app's user experience is infuriating and treats users badly2022-09-14
- MyList cannot be searched or filtered, and watched items stay in it2022-09-14
- Streaming apps across services are disparate and hard to use2022-09-14
- Interface is poorly designed with dark patterns that push users to spend more2022-09-14
- Netflix, Amazon Prime and NOW TV interfaces are poor to use, NOW TV worst2022-09-14
- Can't download the app on Android TV due to account region, and iPhone casting is blocked2022-05-18
- Hard to find how to get from an episode to the episode list; credits need precise clicking2022-04-30
- No built-in canon viewing order, forcing users to google watch order for Marvel and Star Wars2022-02-23
- Disney+ app on PS4 is unreliable and buffers, so streaming is hard to use2021-11-26
- No online cancel option; had to wait an hour on hold2021-09-28
- Browser version causes a flashing or flickering left-eye problem when watching in VR2021-04-08
- Sluggish UI and web page crashes the Safari tab with memory error2021-03-02
- Website is broken in multiple browsers and "Get HBO" link just loops to itself2020-05-05
- Unclear whether replying with a mention counts as agreeing to terms2020-04-27
- Playback forgets position, app hangs, and scrubbing causes buffering delays2019-11-13
- Scrolling stops past the letter K and artwork grid is hard to scan2019-11-13
- Can't find alphabetical sorting or other browse modes in the app2019-11-13