Products · Product
DocuSign
Raised as a usability problem by 14 people on Hacker News over 7 years (2018–2024), in 10 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Signing documents through the interface is so poor people go in personUnreviewed
20182026- Embedding signing in an app is very difficult; docs are obtuse and confusing, especially for auth2022-09-29
- Signing flow is described as terrible to use, with no specifics given2021-11-17
- Signing documents through the interface is so poor people would rather go in person2018-08-30
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 15 complaints
- Documentation is a mess and links to a page not meant for users2024-12-22
- Requesting a simple PDF to print and sign has become exceedingly difficult2023-07-20
- Users easily make mistakes because the flow uses dark patterns2023-04-15
- Embedding signing in an app is very difficult; docs are obtuse and confusing, especially for auth2022-09-29
- Outsourced tech support and account management are terrible to deal with2022-09-28
- Auto-scrolls to next signature spot, making it hard to read the contract2021-12-25
- Signing flow is described as terrible to use, with no specifics given2021-11-17
- API documentation is unclear, partly hidden behind a developer login2020-10-08
- Existing templates don't appear until a hourglass wait and navigating away and back2019-02-07
- Template ID not listed on dashboard; users must call support to find it2019-01-24
- Refreshing the signing page shows a different dashboard view, confusing users about where they are2019-01-24
- Creating users requires a confirmation email, exposing DocuSign to end users despite embedding goals2019-01-24
- Documentation is incomplete and hard to navigate, so developers waste hours on quirks2019-01-24
- Signing documents through the interface is so poor people would rather go in person2018-08-30
- Poor UX that wouldn't work well on mobile, forcing workarounds2018-08-30