Dunkin Donuts

Raised as a usability problem by 4 people on Hacker News over 10 years (2016–2025), in 4 threads.

People raised many different problems with Dunkin Donuts, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 4 complaints

Staff busy with online orders, so walk-in customers wait too long for a regular coffee2025-12-23
No stock feedback, and orders can only be cancelled by calling a phone line2024-06-09
Popovers break page scrolling, making content impossible to view2017-06-02
Right-most column styled as ads, so the customer's eyes skipped the extra-large coffee option2016-09-13