Products · Product
Epic Games Store
Raised as a usability problem by 67 people on Hacker News over 9 years (2018–2026), in 49 threads.
Every issue, all time, most people first
Launcher is confusing and sluggish each time it opensUnreviewed
20182026- Launching games is very slow and the store is painful in many small ways2026-11-02
- Launcher gets more annoying to use every time it is opened2026-10-15
- App is laggy, has bad UI, and sometimes makes purchases hard to complete2026-05-06
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Took years to allow adding more than one item to cart at once2026-11-02
- Launching games is very slow and the store is painful in many small ways2026-11-02
- App was slow, used too much memory, and had an unclear interface before the rewrite2026-10-19
- Launcher gets more annoying to use every time it is opened2026-10-15
- Web-view based interface is slow, memory-heavy and poorly integrated with desktop2026-10-15
- Download page shows no download button on Linux browsers and wrongly assumes a mobile device2026-10-14
- No download button appears on Linux, and the site seems to think the user is on mobile2026-10-14
- App is laggy, has bad UI, and sometimes makes purchases hard to complete2026-05-06
- Can't navigate backwards from checkout on mobile2026-04-14
- Can't find free games they own; no sorting by rating or popularity2026-03-24
- Clicking featured discount items shows a blank screen for 3-5 seconds before loading2026-03-24
- Checkout fails often, and library switching and search are slow2026-03-24
- Search for roguelike returns one game, missing many; no way to refine results2026-03-24
- Store is described as having terrible user experience2025-11-12
- Uninstalls wait behind installs, forcing users to cancel and requeue each one2025-08-15
- Dark patterns in in-game purchase flows push players into buying2025-08-15
- Uses artificial scarcity to push people into spending more time and money2025-08-15
- The store's UI design is bad enough to make the commenter avoid keeping up with it2025-07-09
- Epic's app is so terrible that the commenter buys games again on Steam to avoid it2025-04-03
- Store user interface is bloated and slow, a pain to use2025-02-18
- Emailed login codes arrive late or not at all, forcing repeated requests and waits2025-01-07
- Install button does nothing, requires repeated clicks and settings detour before app installs2024-08-19
- Install requires leaving Safari, finding Settings yourself, and opening it manually2024-08-17
- Installation permission is hidden in settings, so prompts are non-obvious2024-08-16
- No easy way to point the launcher at already-installed games, forcing re-downloads2024-07-14
- Epic store's Windows-centric UX is awkward on devices like the Steam Deck2024-03-14
- Launcher feels clunky and unpleasant to interact with2023-12-14
- Must install a launcher, create an account, and add payment before buying2023-12-13
- Store app is extremely slow to load pages and clunky to use2023-12-13
- Interface is poorly designed and sluggish to use2023-12-10
- Launcher's UX was so bad the commenter stopped using it2023-11-17
- Pages were very slow to load and interact with before the update2023-11-10
- Clicking anything takes hundreds of milliseconds to visually respond, feeling sluggish2023-11-09
- Hidden on Mac, making it hard to find and remove2023-10-05
- Store is basically unusable, with a broken shopping cart and missing basic features2023-09-29
- Store tab freezes for 20+ seconds when opened2023-09-28
- Launcher is slow to open and respond, UI sometimes stops working, and basic actions like opening pages in new tabs are missing2023-09-28
- Launcher is extremely slow and buggy to interact with2023-09-20
- Can't see a game's download size and queue controls are missing2023-08-04
- Animated profile pictures make the friends section unusably slow, around 1fps, unless manually disabled2023-03-18
- Launcher is confusing and sluggish to interact with each time it opens2023-03-17
- Clicks take seconds to register and pages often go blank2023-03-15
- Games use dark patterns and nickel-and-diming charges that push people into spending2023-03-15
- Users were tricked into making unwanted charges through dark patterns2023-03-15
- Login page takes many attempts to load and then gets stuck on confirmation2023-01-05
- Slow blank loading screens when restoring window and opening library2023-01-05
- Launcher is unusable on some monitor sizes and resolutions2023-01-05
- Constantly pushed and tricked into installing and running the launcher2022-12-15
- Library takes seconds to load; game pages show launch button instead of info, back navigation broken2022-09-22
- Struggles to delete a game; giant library tiles are hard to navigate2022-02-23