Products · Product
Equifax
Raised as a usability problem by 18 people on Hacker News over 9 years (2017–2025), in 15 threads.
People raised many different problems with Equifax, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 18 complaints
- Cancelling a trial requires a long phone call with repeated retention offers2025-04-21
- Free credit monitoring pushes many upsells and dark patterns to pay2023-09-21
- Freezing your SSN requires a phone call and insisting on bypassing the online form2022-10-15
- Verification options don't match the user's contacts, then the account gets locked out2022-01-07
- Form is deliberately made hard to use, adding friction to the process2022-01-07
- Cannot manage own credit freeze; phone verification fails despite repeated faxes and mailings2021-04-27
- Confusing lock vs freeze terminology steers people toward the paid option2019-12-21
- Confusing, dark-pattern-laden site makes placing credit freezes hard to complete2019-07-31
- Automated phone system randomly fails to recognize correctly entered SSN or zip code2018-07-05
- Fraud removals only covered creditors on file during investigation, leaving others behind2018-05-09
- After selecting employer, page says code not found with no clear explanation2017-10-09
- Breach lookup site was so easy to spoof that people were fooled, including an Equifax employee2017-09-21
- Reps repeatedly redirect callers, lose mailed and faxed documents, and hang up, so the problem never gets resolved2017-09-13
- Submitting info instantly shows a 'system is down' error, with no way to proceed2017-09-13
- Unlocking a credit freeze requires a mailed super-secret PIN and multiple steps2017-09-08
- Must remember to return on a set date to enroll, with no reminders2017-09-08
- Correcting your own credit data is slow and deliberately opaque and confusing2017-09-08
- Equifax site appears broken in some browsers, blocking freeze sign-up2017-09-07