Expedia

Raised as a usability problem by 13 people on Hacker News over 16 years (2010–2025), in 12 threads.

People raised many different problems with Expedia, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 13 complaints

Some page sections are missing in Firefox without any obvious indication of what is absent2025-03-10
Add-on fees like parking and baggage are hidden, so true prices are hard to compare2024-05-06
Upsell emails keep arriving despite unsubscribing three times2023-04-17
Displayed flight price rises repeatedly when the user clicks to book2022-04-13
Cancelling a booking glitched and forced a phone call to get a refund2020-09-28
Uses dark patterns to push users into choices they did not make2017-09-21
Dropped calls and outsourced agents make changing a ticket very hard2017-08-28
Hotel showed as fully booked and missing from search results despite having rooms2012-12-25
Had to accept crappy UI on Expedia and Orbitz with no alternatives2012-11-08
Must sort results one variable at a time, making comparison tedious2012-02-10
Easy to book the wrong airport; Expedia could not help fix it2011-10-09
Choosing flexible dates reloads with an error; specific dates resets the search form2010-10-26
Fare finder is a useless interface that makes it hard to find low fares2010-10-26