Experian

Raised as a usability problem by 27 people on Hacker News over 16 years (2009–2024), in 16 threads.

People raised many different problems with Experian, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 25 complaints

Logging in forces users through a paid subscription sign-up flow2024-05-31
Experian report request fails with error in Firefox, only works in Chrome2024-02-25
Account recovery loops with contradictory messages, so the user cannot log in or reset password2024-02-23
Nearly every click on the upsell option leads to a credit card input screen2023-11-12
Couldn't log in to set up profile and view account2023-11-11
Date field rejects the correct format, forcing the user to hand-edit the form2023-10-24
Automatically enrolled in service and couldn't opt out of spammy emails2023-08-22
Password reset loops back to website, and page references security question and PIN never asked2023-08-22
Unsubscribing takes many back-and-forth exchanges and demands a bank statement and address2023-03-15
Freeze option is hidden, so users must search Google to find it2023-03-14
Back button on mobile Safari cannot escape the page2023-03-14
Upsell emails lack an unsubscribe link, labelled as account-related, so users can't opt out2023-03-13
Upsell page looks like part of login; decline button is hidden and washed out2023-03-13
Saved password stopped working after an unannounced change to the log-in system2023-01-09
Rejects .dev email addresses, forcing a workaround with a .com forward2022-07-11
Online instructions for reaching a human didn't work; menus seem changed to hide phone support2022-07-11
Freeze section requires declining paid monitoring many times; freezes show as inactive when lifting2021-04-26
Dashboard is cluttered with referral links and salesy upsells, hard to use2021-03-29
Website is full of dark patterns pushing paid premium upgrades2021-02-08
Phone menu only plays voice clips, no way to reach a human2019-02-05
Form falsely says credit is unfrozen, unlock attempts repeatedly fail, and the working page is hard to find2018-09-21
Help link shows a grey page stuck on "Loading"2017-09-13
Phone and website flows hang, drop calls and fail to set up a fraud alert2017-09-13
Free credit score sign-up leads to recurring charge if not cancelled within 30 days2016-09-11
Hidden monthly subscription checkboxes missed, and cancelling took five months of hassle2009-11-05