Products · Product
FaceTime
Raised as a usability problem by 28 people on Hacker News over 17 years (2010–2026), in 21 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Contact list shifts while clicking, so the wrong person gets calledUnreviewed
20102026- Confusing recents/contacts layout caused accidental calls to former contacts2026-10-06
- Contact list shifts while user is clicking, so wrong person gets called2022-11-28
- Stale cached screen shows wrong contact, so users tap and call the wrong person2021-03-02
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 28 complaints
- Missed calls are hidden in a tiny dropdown with a very small click target2026-10-06
- Confusing recents/contacts layout caused accidental calls to former contacts2026-10-06
- Freezes when answering calls and when typing in contact search, slow to load pictures2026-10-06
- Camera switch and zoom buttons are hidden in the self-preview and tiny, hard to tap2025-10-11
- Can't answer FaceTime calls on iPhone when near a Mac using it as camera2025-03-03
- On speakerphone the call becomes half-duplex, so people can't talk over each other2023-08-09
- Contact list shifts while user is clicking, so wrong person gets called2022-11-28
- Call link and lobby options are confusing and prominent for users who just want to call iPhone users2022-11-07
- Incoming FaceTime calls notify too late on a hard-drive Mac2021-08-25
- Virtual webcams missing from camera list; audio input gets messed up in other apps2021-08-20
- Hard to record calls or screenshot only the other party; own view always appears2021-06-13
- FaceTime's UI/UX is considered quite horrible compared to WhatsApp and Messenger2021-06-08
- Can't tell how to reach contacts in the Mac app; must search or use Contacts2021-06-08
- Call option is disabled for some contacts who can call the user, and no obvious way to find contacts in the Mac app2021-06-08
- Call stays stuck in portrait mode when AirPlayed to a TV2021-06-07
- Current FaceTime interface is poor on iPad and Mac2021-06-07
- Calls stopped notifying and parents were logged out, needing a phone call to re-login2021-05-25
- Stale cached screen shows wrong contact, so users tap and call the wrong person2021-03-02
- Relatives must phone first to alert them, then the elderly person can't connect voice to video2020-06-23
- Overlapping participant boxes make the group call screen confusing and waste space2020-05-27
- Grandmother cannot view shared photos while on a video call, making it impossible2020-04-06
- IPhone won't rotate to landscape, so calls on it are awkward to hold2020-04-02
- FaceTime audio often fails to work, making calls unusable2020-03-31
- Constant incoming calls take over the screen, so people accidentally hit accept2019-07-11
- Audio ducking makes it impossible to watch online media alongside a call2019-01-29
- Switching front and back camera during a call now takes extra taps2018-10-23
- Blocked from using FaceTime over 3G, gets a dialog telling them to call AT&T2012-11-20
- Couldn't find anyone to chat with on the site2010-06-30