FedEx

Raised as a usability problem by 19 people on Hacker News over 13 years (2014–2026), in 13 threads.

People raised many different problems with FedEx, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 20 complaints

Each action takes forever to load or process on modern SPA2026-02-05
Can't unsubscribe from marketing emails, so they keep arriving2025-01-18
Emoji passwords can't be entered on devices with older Unicode support2024-02-24
Site errors on address change; special-character passwords permanently break parts of the site2024-02-23
Company refuses to provide clickable links, forcing customers to search for the site manually2024-02-23
Chatbot layers and gated contact pages make reaching a human very hard2024-02-23
Account couldn't be created because of password problems on the website2024-02-23
Product search returns poor results, e.g. for HomeKit-compatible light switches2024-01-15
Booking and admin tasks on the website are terrible to complete2024-01-15
Spent half an hour failing to schedule a pickup; unsubscribe links led to runarounds2024-01-15
Hard to tell which address fields appear on the package and in what order2023-12-16
Couriers falsely log failed delivery attempts, so packages get returned and recipients must travel to a warehouse2023-11-09
Address on Google Maps gave same result as Plus code, so couldn't tell why one worked2023-03-02
Phone menu hangs up on requests for an agent; a human is reachable only via hidden prompts2023-01-10
Takes many clicks and buried menus to find when a package arrives2022-04-18
Printed label sleeve was hard to attach correctly, leading to a lost package2019-07-30
Packages repeatedly rerouted to old address, forcing many hoops to fix2019-07-30
Legitimate notice looks like a scam, so users are trained to click suspicious links2017-07-29
Reporting lost packages is horrible and the shipping sites are archaic and hard to use2016-06-13
Phone verification used ten-year-old questions; missing two meant no account and no retry2014-01-28