Products · Broad category
food delivery apps
Raised as a usability problem by 11 people on Hacker News over 9 years (2018–2026), in 11 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with food delivery apps, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 11 complaints
- Tip can't be zeroed in app; support agents couldn't find or change it2026-10-07
- Phone ordering is rushed and hard to browse and change compared with apps2026-01-13
- Ordering delivery through apps is so confusing that the commenter stopped using it2025-01-21
- App is so bloated and sluggish it is borderline unusable2023-02-07
- Can't turn off promotional spam without also losing delivery notifications2022-08-05
- Drivers repeatedly can't find the correct building entrance, so deliveries fail or delay2021-07-08
- Food delivery apps use dark patterns that push users into choices2020-12-09
- Customers unknowingly order through a middleman because the restaurant's real phone number is hidden or replaced2020-07-09
- Apps are hard to use: can't search with Ctrl+F, endless lists to scroll, can't copy text2019-11-10
- Delivery fees and tips are hidden or sneakily added at checkout2019-10-29
- Orders vanish with no tracking or updates, and restaurants don't know they're listed2018-07-30