Products · Broad category
Fraud detection
Raised as a usability problem by 6 people on Hacker News over 11 years (2016–2026), in 6 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Card locked on suspicious transactions with no confirmation; must call bankUnreviewed
20162026- Small card purchase got blocked as suspected fraud, with no easy way to resolve it2026-05-16
- Card gets locked over routine recurring charges, leaving the user unable to pay2023-07-03
- Card gets locked on suspicious transactions with no confirmation; must call bank to unlock2019-06-05
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 6 complaints
- Small card purchase got blocked as suspected fraud, with no easy way to resolve it2026-05-16
- Card gets locked over routine recurring charges, leaving the user unable to pay2023-07-03
- Name on file often recorded wrong, so the check keeps failing for correct names2020-09-08
- Legitimate purchases repeatedly flagged, forcing customer to verify them2020-04-13
- Card gets locked on suspicious transactions with no confirmation; must call bank to unlock2019-06-05
- Legitimate transactions get auto-declined, forcing customers to call support2016-07-22