Products · Pattern or everyday thing
Gas stations
Raised as a usability problem by 12 people on Hacker News over 12 years (2013–2024), in 10 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 12 complaints
- Pump ads play loudly and unsynchronized, can't be muted, while customers are filling up2024-09-16
- Mute button location is unmarked, so people must guess which button works2023-10-03
- Skip button swaps to a car-wash purchase prompt when the next ad starts2023-10-03
- Can't find the ad volume option; mute resets itself after about 30 seconds2021-12-26
- Must work through many on-screen options before fueling the car2021-12-26
- Ad mute feature hidden behind six unlabeled buttons, hard to find2021-03-09
- Keypresses lag about 800ms and screens redraw slowly, adding a minute to fueling2020-02-08
- Enter and Call buttons sit side by side, so mis-presses bring up the help voice instead of gas2019-08-17
- Key presses lag 500-1000ms and get dropped when typing fast, so PIN entry is unreliable2018-11-23
- Can't tell how much fuel will cost before paying first2018-07-25
- 95-octane pump hidden among diesel pumps, labels too high to spot2015-02-12
- Drivers take several minutes to find pumps at unfamiliar gas stations2013-02-14