Google Contacts

Raised as a usability problem by 12 people on Hacker News over 16 years (2010–2025), in 10 threads.

People raised many different problems with Google Contacts, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 13 complaints

Couldn't find a bulk delete option, so had to delete contacts one by one2025-04-11
Custom tags get forgotten and blanked out, and contacts can't be grouped into folders2024-10-19
Birthdays get inserted into calendar and can't be removed from contacts2020-06-17
Contacts shared as non-standard CSV instead of vCard makes them hard to use outside Android or Gmail2019-06-22
Entering contact details takes more taps and fields scroll awkwardly on a phone2018-10-14
Website error message is too vague, so user must inspect code to read the actual error2018-07-20
Custom checkboxes are barely visible, so users don't know they can click them2015-03-04
Search box searches Google+ instead of contacts, and Ctrl-F is hijacked2015-03-04
Same button both selects and opens contact; unchecked box looks like a glitch, unclear feedback2015-03-04
Contacts open as modal cards that cannot be linked or kept after closing2015-03-04
Users must guess URL structure and cannot list or access all contacts2013-03-26
Delete contact button is hard to find because its placement is illogical2011-12-26
Contacts keep getting corrupted and nicknames fail to sync despite repeated wipes2010-04-28