Google Domains

Raised as a usability problem by 18 people on Hacker News over 14 years (2010–2023), in 14 threads.

People raised many different problems with Google Domains, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 18 complaints

Account locked with no explanation; only bot support reachable, couldn't cancel2023-09-01
Setting up DNSSEC is frustrating, with delays when correcting mistakes2023-06-01
Couldn't find the right site to log in and renew, so renewal lapsed2022-12-10
Support is only reachable by email or an unresponsive form, which fails if email is locked2022-03-15
Admin interface was painfully slow to interact with2022-03-15
Transferring a domain to another registrar is opaque and hard to do2022-01-19
Recent redesign made the interface much worse for the user2019-09-10
Site is very slow and checkout is broken for registration2019-02-28
Cannot bulk edit contacts, so each one must be changed separately2019-01-13
No way to bulk edit contact information when moving domains2019-01-13
Domain management UI is clunky and confusing, with much of it just noise to the user2018-11-27
Couldn't figure out how to set up redirects with domain masking, forcing a domain transfer2017-03-10
Can't sign in to renew domain because of a redirect bug2015-01-14
Keeps clicking into the wrong menu or page and tasks feel inefficient2015-01-14
Must hit send repeatedly for each text code; form fails half the time2015-01-14
Another registrar's interface says zone saved when changes aren't saved2015-01-14
DNS settings are buried behind a hidden proxy-managed console, hard to find2013-12-03
Couldn't figure out how to cancel the premium domain account2010-06-21