Google One

Raised as a usability problem by 10 people on Hacker News over 8 years (2018–2025), in 9 threads.

People raised many different problems with Google One, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 10 complaints

Users get confused because the account sits inside a payments flow they don't expect2025-06-25
Must subscribe to the 5 TB plan first and then downgrade2024-08-26
No cancel-trial option; reverting plan is hidden and confusing2024-06-28
VPN connection drops randomly and is hard to get working on hotel wifi2024-06-05
Cannot reactivate or update payment; support gives contradictory instructions and a banner promises restart2023-08-19
Site shows only a landing page and an empty slide menu behind a hamburger button2019-11-16
Visiting the site somehow triggered an unrequested paid storage purchase2019-11-16
Storage is split across services with different interfaces and rules, no unified file management2018-12-14
Signup and cancellation process repeatedly needed support and messed up the account2018-11-15
Hard to tell apart from other Google products and brands2018-05-14