Products · Product
Google Pay
Raised as a usability problem by 62 people on Hacker News over 18 years (2009–2026), in 56 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
GPay, Google Pay and Google Wallet names are confusingly overlappingUnreviewed
20092026- Confusing overlapping names: GPay, Google Pay and Google Wallet2024-06-11
- Google's payment apps are confusing, with overlapping names and functions2024-06-11
- Confusing overlap between Google Pay and Google Wallet names and roles2024-02-22
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Donor can only cancel recurring donation by emailing, if not logged in2026-09-07
- Pop-up asks about ad payment data with only "Yes" or "Remind me Later" choices, no clear decline2026-08-17
- Identity verification repeatedly fails, blocking payments and Google service billing with no human response2025-12-26
- Old boarding passes can only be deleted one at a time, with no bulk option2025-11-20
- Green button labelled to secure a car is easily mistaken for saving an item2025-11-20
- Full-screen popup nags user to onboard, offering only yes or later2025-06-29
- Virtual cards wiped by factory reset block refunds to the original card2025-04-30
- Confusing overlapping names: GPay, Google Pay and Google Wallet2024-06-11
- Google's payment apps are confusing, with overlapping names and functions2024-06-11
- Passkey setup pushes users into signing up for Google Pay2024-04-26
- UI switches between two different designs and names depending on location, unpredictably2024-02-22
- Confusing overlap between Google Pay and Google Wallet names and roles2024-02-22
- Payment stops working mid-journey, stranding the user at the gate2023-10-28
- Sent ID to fraud form repeatedly with no response or explanation2023-06-15
- Difficult to delete the mandatory Google Wallet account after returning a Chromecast2023-05-11
- Wallet icon keeps switching between Google Pay and Wallet, making it hard to find2022-11-28
- No way to withdraw money from the web interface, and no way to select profile ID on iOS2022-11-25
- Support says fixed but the same error keeps appearing, so the account can't be restored2022-07-26
- Laggy on older iPhone, and some Google apps freeze and stop accepting touch input2022-05-12
- Basic app runs with jank and dropped frames on older phones2022-05-12
- Google Pay doesn't sync cards across devices, so the Pay button offers only cards entered on that device2022-03-16
- Card saved into a payment profile without consent during age verification2022-03-16
- Lyft requires a Google Pay tap-to-pay setup with MFA and a long hold before riding2022-03-16
- Purchases go through with no password or confirmation, so a toddler can buy things easily2022-01-30
- Google Pay and GPay are two separate apps, which is confusing2021-09-23
- Signup and intro screens lag badly, giving a poor first impression2021-05-16
- Redesigns by outside UX designers make the app unusable2021-05-01
- Failed payments retry automatically on their own schedule, and the user cannot cancel or speed it up2021-03-08
- App became unbearably slow; balance check often needs two or three tries2021-03-08
- No confirmation of payee or amount, and the payment is missing from history at first2021-03-08
- Interface is janky and laggy when used on iPhone XS2021-03-03
- App is so laggy on an iPhone 6s that it is hard to use2021-03-03
- Scrolling is laggy and the loading page flickers after the update2021-03-02
- UPI QR code was hidden behind a swipe gesture, undiscoverable for non-GPay users2021-01-29
- Noticeable delay when changing tabs or scrolling, feels laggy2020-11-18
- Account locked for suspicious activity; verification rejected repeatedly with no explanation2019-11-13
- Text pops up briefly after scrolling back, then gets obscured before it can be read2018-01-08
- Cards look identical and are huge, so users must scroll to find the right one2018-01-08
- Pay app often doesn't work properly on the phone for buying in stores2016-07-25
- Web app shows full balances, which is confusing compared to the mobile app2016-04-01
- NFC payments were slower than other methods and often failed to work2015-09-09
- Old Wallet is cumbersome and a terrible experience, so users gave up on it2015-02-20
- Phone must be mashed against tiny reader, error prone and frustrating2014-10-27
- Checkout page is in a tiny iframe; user doesn't know how to proceed2014-09-22
- Hard for vendors to set up, program against, and test2014-08-01
- Billing cycle set by fixed named options, so custom intervals like every 4 days are impossible2013-10-20
- Integrating recurring billing was hard due to confusing documentation2013-10-20
- Reporting was weak and email notifications didn't always work right2013-05-20
- Commenter found the interface horrifying and a giant pain to use2013-05-20
- Charges continued after cancelling; hard to reach anyone, support only by email form2013-05-16