Products · Broad category
Government software
Raised as a usability problem by 9 people on Hacker News over 13 years (2014–2026), in 10 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Benefits process is so complex that people struggle to find and applyUnreviewed
20142026- Benefits are hard to find, understand and apply for, requiring calls and paperwork2022-05-20
- Benefits qualification is a byzantine process that is frustrating to navigate2022-01-17
- Benefits process is so complex that people struggle to find and apply for them2016-05-31
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- Government tech is slow and clunky, and users never get a say before it ships2023-11-10
- Benefits are hard to find, understand and apply for, requiring calls and paperwork2022-05-20
- Benefits qualification is a byzantine process that is frustrating to navigate2022-01-17
- Requirements fail to capture usability, so users get hard-to-use software2021-12-07
- Software built for intermediaries ends up with terrible UI and UX for actual users2019-10-11
- Software buttons are confusing, so a user clicked the wrong one during shift change2018-01-16
- Benefits process is so complex that people struggle to find and apply for them2016-05-31
- Government email inboxes are nearly unusable, with poor user experience2016-04-08
- Accounting software has such a bad UI that staff take years to learn it2014-05-09