Grab

Raised as a usability problem by 6 people on Hacker News over 5 years (2018–2022), in 5 threads.

People raised many different problems with Grab, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 6 complaints

Messaging interface is a sad mess, cluttered and confusing to use2022-09-17
Stuck with a crappy phone interface for ordering food instead of a larger screen2021-01-25
Drivers cancel or stall after seeing destination, so passenger spends an hour unable to get a ride2019-05-06
App is unreliable and buggy, with non-existent customer service2018-10-09
Driver cancelled the booked ride on arrival, and the cancelled ride vanished so feedback couldn't be left2018-03-09
Grab's user experience is worse than Uber's2018-03-09