Gumroad

Raised as a usability problem by 14 people on Hacker News over 16 years (2011–2026), in 12 threads.

People raised many different problems with Gumroad, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 13 complaints

Subscription pop-up appears whenever the user tries to scroll, interrupting browsing2026-01-30
Checkout design is so bad it loses sales2025-04-07
Page jumps erratically while scrolling past Add to Cart and header flickers on hover2024-10-03
CAPTCHA needs many scripts enabled; error messages are incomplete, so user resubmits repeatedly2023-01-13
Account deletion is reversed when the user logs back in, so deleting doesn't stick2021-03-16
Archive button sits where users click to select items, so they accidentally archive2021-01-07
No easy way to try before buying; ended up ordering twice2019-12-01
Website does not make clear what the product does2019-02-08
Search requires already knowing what to buy; no easy browsing for discovery2019-02-07
Checkout form takes several seconds to load, making it slow2018-09-27
Can't see the checkout process without being forced to sign up2014-05-20
Facebook login shows an error, and Twitter login returns to homepage until a second click2012-02-09
Can't pay with PayPal, forcing manual credit card entry2011-04-06