Products · Pattern or everyday thing
Gym subscriptions
Raised as a usability problem by 8 people on Hacker News over 3 years (2022–2024), in 7 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Cancelling requires in-person visits and billing continuesUnreviewed
20222026- Gym cancellation process is deliberately predatory and hard to complete2023-08-30
- Cancelling subscriptions requires a ridiculous number of hoops, far harder than signing up2023-03-23
- Cancelling subscriptions is adversarial and difficult, so people stay enrolled2023-03-23
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- Day passes require signing forms every visit and cost a full month2024-10-16
- Cancelling requires many steps, slow turnaround, and printing and mailing a form2024-01-23
- Gym cancellation process is deliberately predatory and hard to complete2023-08-30
- Cancelling subscriptions requires a ridiculous number of hoops, far harder than signing up2023-03-23
- Cancelling subscriptions is adversarial and difficult, so people stay enrolled2023-03-23
- No feedback on target speed, so users overshoot while it accelerates2022-12-14
- App is slow, unresponsive and logs out, leaving people stuck at the entry door2022-11-14
- Cancelling a gym membership is made deliberately difficult, with in-person-only demands and continued billing2022-06-21