H&R Block

Raised as a usability problem by 5 people on Hacker News over 10 years (2010–2019), in 5 threads.

People raised many different problems with H&R Block, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 5 complaints

Spent four hours struggling to enter scholarship and stipend income2019-04-23
Once a paid human review is chosen, users cannot undo it on the website2019-04-09
Repeated popups push paid W-2 import and document storage upsells during free filing2019-03-03
Ad overlays keep getting hit by accident when trying to advance the page2013-04-08
Poorly worded upgrade prompt and no confirmation or undo before paying2010-03-24