Products · Broad category
Health insurance
Raised as a usability problem by 26 people on Hacker News over 15 years (2012–2026), in 23 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Health insurance, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 25 complaints
- Website revamp uses GiB as if KiB, causing memory-heavy page crashes and lockups2026-10-02
- Opt-out for voice model training didn't exist in app or website, only by calling back2026-05-27
- Plan comparison interface is so unusable that most people need phone brokers2026-03-18
- Going back and forth between hospital and insurer to fix a misclassified bill was agony2025-08-29
- Got shuffled between insurance company departments for months without resolution2024-01-11
- Must go back and forth on the phone to get a clerical error fixed2023-09-23
- Web app strips special characters so the password can't be typed to log in2023-08-08
- Mobile site lacks key feature, forcing users to request the desktop site2023-04-16
- Must ask insurer about coverage for nearly everything, wasting time on hold or phone trees2020-10-21
- Spends weeks or a month finding a doctor who takes their insurance2020-08-28
- Calling insurer gives contradictory answers to simple questions about deductible and visit limits2020-02-28
- Getting a procedure price needs codes and insurer lookups, taking up to two hours2019-07-18
- JavaScript on number field made the form impossible to fill in properly2019-03-25
- Claims keep getting misrouted, fixes never stick, so user must call back repeatedly2019-02-27
- Chemo bills split into many invoices, unclear coverage, arbitrary denials requiring repeated proof2018-10-19
- Claims denied for unexplained codes, insurer won't say which code is right2018-07-19
- Systems are opaque, clumsy and jargon-laden, designed around internal needs rather than users2018-01-23
- Submit button is hidden or disabled, so people give up on claims2018-01-23
- Each checkbox reloads the page, forcing repeated scrolling to reach the next one2018-01-23
- Insurer-built claim portals have bugs and are poorly built, causing errors for users2018-01-23
- Password limit rejects valid passwords at login, causing failed sign-ins2017-03-16
- Hard to reconcile and make sense of provider and insurer systems2015-06-29
- Insurance only works with a lawyer; otherwise endless dark-pattern fighting2014-07-03
- Insurer errors force long fights to get claims paid; wrong ID numbers cause huge bills2012-08-03
- Plans are confusing, requiring a broker to understand them2012-02-21