HelloFresh

Raised as a usability problem by 9 people on Hacker News over 9 years (2016–2024), in 5 threads.

People raised many different problems with HelloFresh, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 8 complaints

Unsubscribing and blocking numbers doesn't stop texts, which keep arriving from new numbers2024-01-14
Cancel flow pretended it couldn't find the account; customer service unhelpful2024-01-14
Users forget to opt out, then get meals they never chose2024-01-14
Recipes have redundant steps and unnecessary dishes, forcing wasteful cooking work2023-10-27
Can sign up on mobile but must switch to web to cancel2021-05-02
Must call to cancel, though signing up is done online, making suspension hard2018-12-20
Cancellation link hidden behind a button and styled as tiny grey text2016-07-28
Pausing deliveries is so painful that users forget and get charged2016-07-28