Hertz

Raised as a usability problem by 23 people on Hacker News over 10 years (2015–2024), in 11 threads.

People raised many different problems with Hertz, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 23 complaints

Gets flooded with unavoidable emails about Tesla charging and driving2024-04-27
Had to learn regenerative braking and decode a nagging beeper; charging stations hard to find2024-04-27
Renters unfamiliar with EV charging constraints are steered into cars they can't reliably use2024-04-04
Customers who booked cheap cars are handed EVs they aren't ready for2024-01-12
Booking accepted the age entry, then the car guarantee was overridden later2024-01-12
Rental car is incredibly unintuitive and charging adapter was missing at pickup2024-01-12
Confusing return charges for fuel or charge, with no clear way to avoid penalties2024-01-12
Strict same-credit-card requirement makes pickup extremely hard, especially late at night2024-01-11
Physical key cover is awkward to carry, unlike slipping a key into a wallet2024-01-11
No phone number to reach customer service; links lead to bot, FAQ, or 404 page2023-10-29
Can't tell that Gold membership lets them skip the rental counter2023-07-10
Waited an hour and staff still couldn't locate the reserved car2022-09-24
Swapped car's paperwork never updated, so customer stuck on support calls and risked arrest2022-09-24
Rental process is slow, with staff stuck filling forms while customers wait2021-12-13
Ten-plus page contract buried extras charges that the customer didn't notice2021-12-13
Rewards points don't show as applied during booking, so the user is charged in full2021-12-13
Confusing insurance and waiver choices pushed on customers under time pressure, leaving them unable to understand them2020-05-23
Car rental process is full of dark patterns and upselling pressure2020-05-23
Rental process is a series of dark patterns, from website to counter2020-05-23
Hertz's websites and apps are horrible to use2019-11-05
Hard to reach a reasonable person; reservation cancellation repeatedly failed and required escalation2019-05-17
Audio sounds so poor it's hard to understand the speaker2015-03-16
Hard to hold handset while fishing out license and card to swipe2015-03-16