Products · Product
Hetzner
Raised as a usability problem by 25 people on Hacker News over 12 years (2015–2026), in 21 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Identity check needed a dozen tries, then account flagged and bannedUnreviewed
20152026- Account verification denied with no way to appeal or fix it2026-02-20
- Verification feels random and inconsistent, frustrating legitimate users2024-09-16
- Account banned with no way to verify identity; only unencrypted mail or fax options2023-04-12
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 27 complaints
- Spent hours failing at basic tasks because the interface is unintuitive2026-05-11
- Hetzner's interface is so confusing it's hard to manage things2026-05-09
- Hetzner's interface is hard for non-technical users to use2026-04-19
- Service and UI are unintuitive to use2026-03-13
- Account verification denied with no way to appeal or fix it2026-02-20
- Menu items like Robot and konsoleH are unclear what they do2026-02-20
- Support contact only works after logging in, which requires entering credit or debit card info2025-12-08
- Must filter each product list for US locations; non-US products keep showing and confuse2025-10-24
- Control panel is very slow and horribly buggy to use2024-10-07
- Autopay failed silently, account got locked, and payment confirmation via wire transfer is never acknowledged2024-10-07
- Verification feels random and inconsistent, frustrating legitimate users2024-09-16
- PayPal payment is not automatic; user must log into billing page each month to pay invoice2024-08-07
- Login page spins forever on Mull and Librewolf browsers and never reaches the prompt2023-08-28
- Account banned with no way to verify identity; only unencrypted mail or fax options2023-04-12
- Identity check needed a dozen tries, then account still flagged and banned2023-03-15
- Text selection is disabled on mobile, so technical terms can't be looked up2023-03-15
- Some cloud vendors hide the monthly cost, making it hard to find2023-03-15
- Three different interfaces are confusing and unintuitive for new customers to learn2021-11-04
- Three separate websites to manage servers and account feel unintuitive2021-11-04
- Must open one ticket per failed disk and guess disk slot numbers2021-11-03
- Locked-out account can't raise a support ticket, and support emails go unanswered2020-10-18
- Bare metal servers are harder to use than VMs, with no trivial snapshot or cloning2018-11-06
- Must sign in with an assigned username instead of email, which is hard to remember2018-01-23
- Web interface is less polished than AWS, GCP and Azure2017-11-08
- Running the Java KVM applet requires many confusing steps and security dialog workarounds2016-01-27
- Management platform is confusing and sends notification emails long after cancellation2015-12-18
- Management interface is frustrating to use, and login was blocked for days2015-03-16