Products · Product
HipChat
Raised as a usability problem by 53 people on Hacker News over 10 years (2011–2020), in 35 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Notifications unreliable, with no clear reason why some alerts fireUnreviewed
20112026- No way to tune down notifications, making it very annoying2019-09-05
- Notifications arrive late or never, chats take minutes to load, messages stuck spinning2019-06-20
- Notifications unreliable; sometimes alerts for messages, sometimes not, with no clear reason2017-11-10
Switching rooms is clumsy; notifications arrive after replyingUnreviewed
20112026- Can't mute one room's notifications without muting the main chat too2015-08-30
- Can only choose notifications for all rooms or none, nothing in between2014-05-28
- Switching rooms is clumsy and slow; notifications arrive after replying, buzzing for handled messages2014-05-27
Search is poor, making past messages hard to findUnreviewed
20112026- Search is terrible, making it hard to find past messages2018-07-27
- Search is poor, making it hard to find past messages2018-02-21
- After thousands of lines, it becomes difficult to find things in chat2016-01-31
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Mobile app is half-assed and poorly built compared to rivals2020-02-14
- No way to tune down notifications, making it very annoying2019-09-05
- Notifications arrive late or never, chats take minutes to load, messages stuck spinning2019-06-20
- Editing a previous message requires remembering an obscure sed-style substitution command2018-08-03
- Search misses exact matches and buries them under fuzzy results like wordpress2018-07-28
- Clicks register on the wrong element, sending messages to unintended chats2018-07-27
- HipChat UI looks dated and unpolished compared to Slack2018-07-27
- Search is terrible, making it hard to find past messages2018-07-27
- Users cannot search for rooms2018-07-26
- Team menu shows only 4 channels, forcing extra clicks to reach channels2018-07-26
- Pasted SQL gets extra characters at the start of each line, making it unusable2018-07-26
- Search is poor, making it hard to find past messages2018-02-21
- Editing a message requires awkward sed-style syntax and only works on the latest message2018-02-20
- Notifications unreliable; sometimes alerts for messages, sometimes not, with no clear reason2017-11-10
- Can't edit sent messages easily or apply basic text formatting2017-09-07
- Notifications across devices don't work properly, and performance problems persist2017-08-31
- Has to solve a captcha on both the username and password pages2017-04-24
- Message editing is so bad that non-programmers can't use it2017-01-10
- Fixing a mistake in a sent message is a pain, using s/foo/bar syntax2017-01-10
- Interface is irritating and clumsy compared with Slack's polish2017-01-09
- Notifications arrive by email even when user is online; email setting is only on or off2017-01-09
- Disastrous performance that has stayed slow for a decade2016-04-01
- Settings window needs scrolling, has clipped checkboxes and a close button in the wrong place2016-03-16
- Gets logged out often, must manually refresh, and unread conversations aren't flagged2016-03-04
- After thousands of lines, it becomes difficult to find things in chat2016-01-31
- Notifications are patchy, so missed messages happen repeatedly2015-12-16
- Colleagues offline never get notified of messages sent to them2015-12-16
- Can't mute one room's notifications without muting the main chat too2015-08-30
- Tapping a notification lands on home screen, forcing user to hunt for the chat2015-08-18
- Consistently buggy and frustrating to use2015-08-18
- Can't set per-channel notifications, so users miss messages or get constant alerts2015-07-30
- Can't remove HipChat's automatic link description, which is annoying2015-04-17
- Search in HipChat is a joke, unlike Slack's more intuitive search2015-04-16
- Reading scrollback or searching is very slow and clunky2015-04-16
- Chat history skips hours when scrolling and reconnects fail after sleep2015-04-16
- Notifies about direct messages and shows badge, but gives no way to find the source2015-04-16
- Unusable for people who belong to more than one team2015-01-29
- Cannot join multiple teams, making the product unusable for them2015-01-22
- XMPP connection to HipChat was horrible and didn't work very well2014-10-31
- JIRA integration is a huge pain to set up and manage for large workflows2014-10-31
- Modal dialog pops up for pings and can be triggered accidentally, interrupting typing2014-10-23
- Desktop client freezes for several seconds on simple actions like starting a private chat2014-10-23
- Pasted images fill the history so useful messages are hard to find2014-09-09
- Emoticon auto-complete is slow and interrupts typing2014-09-04
- Form rejects missing last name and clears all entered data2014-05-28
- Can only choose notifications for all rooms or none, nothing in between2014-05-28
- XMPP connection needs obscure manual steps to get working2014-05-27
- Switching rooms is clumsy and slow; notifications arrive after replying, buzzing for handled messages2014-05-27
- Split SMS notifications are confusing because later messages don't say who sent them2014-02-27
- Custom-drawn UI is unusable when scaled for high-DPI display2013-05-31