Home Depot

Raised as a usability problem by 18 people on Hacker News over 7 years (2019–2025), in 13 threads.

People raised many different problems with Home Depot, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 19 complaints

Rebate needed online signup and emailed coupon, but store reception was too poor to finish2025-12-12
Website and app have bloated and rotted, becoming a dumpster fire to use2025-12-12
Must wait 10 seconds with a tiny link to reach password login2025-06-13
Takes 10-15 minutes to find the right screw or board size2024-09-22
App crashes and locks up; items not where app says they are2024-01-15
Each checkbox click makes the user wait for results to update, slowing filtering2023-08-27
6-point filter hides socket sets even though their titles state the point count2022-09-26
Listed stock is often wrong, so shoppers can't tell if items are actually in store2022-03-16
Site search gives unreliable results and listed stock counts are often wrong2022-03-16
Search looks broken and confusing, with no way to limit results to exact matches2022-03-16
Inventory and item locations can be wrong, so pickup orders get cancelled at the store2021-10-12
Forced to pick a store and shown a last-minute item with only one left2021-10-12
Alarm sounds on exit after paying, causing dread and embarrassment, with no checkout confirmation2021-08-02
Can't evaluate tools before buying because they are chained down, boxed, or out of stock2021-08-02
Add to Cart fails about 30% of the time, with no clear reason why2021-03-21
Departments are placed differently across stores, so shoppers walk to wrong spots and need the minimap2020-04-27
Ordering system is a UX nightmare, allowing only one very specific workflow2020-04-07
Online system couldn't resolve missing items; forced a trip to a physical store2020-04-06
Asks for email for digital receipt but still prints a paper receipt2019-05-13