Products · Pattern or everyday thing
Hospital billing
Raised as a usability problem by 8 people on Hacker News over 8 years (2018–2025), in 7 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Hospital bills are deliberately opaque, hard to understand costsUnreviewed
20182026- Hospital payment systems are nearly impossible to navigate for patients2024-01-11
- Price data is incomprehensible, inconsistently formatted, and hard for patients to compare2019-01-14
- Billing is intentionally confusing and opaque to patients2018-09-24
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- Bills and estimates are opaque, hard to understand, and often wrong, making them a full-time job to decode2025-10-28
- Hospital payment systems are nearly impossible to navigate for patients2024-01-11
- Confusing bills with the same service billed at changing amounts2022-08-03
- Bills arrive with no details, and the bill pay site says the person owes nothing2020-09-02
- Unexpected bills keep arriving years later, forcing hours of effort to resolve2019-07-12
- Price data is incomprehensible, inconsistently formatted, and hard for patients to compare2019-01-14
- Billing is intentionally confusing and opaque to patients2018-09-24
- Hospital bills are intentionally confusing and opaque, making costs hard to understand2018-09-24