Products · Pattern or everyday thing
Hotel booking
Raised as a usability problem by 9 people on Hacker News over 15 years (2011–2025), in 7 threads.
People raised many different problems with Hotel booking, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- Had to go through several customer service layers, taking over an hour, to resolve a booking error2025-10-07
- Booking hotels and figuring out total costs is horrible2023-06-28
- Searching more than one or two nights takes 6-8 clicks per day2023-03-13
- Hotel booking systems are broken and hard to get through, requiring phone calls and transfers2022-02-11
- Scroll wheel no longer zooms the map, and search is slow2015-09-16
- Can't find a link to use the app on the landing page2015-09-16
- Map only zooms in, not out, so it can't be used2015-09-16
- Listings rarely show bathroom photos, so buyers can't judge what they're paying for2015-06-29
- Must register and see availability per date only through many separate steps2011-01-30