Products · Product
Hotels.com
Raised as a usability problem by 6 people on Hacker News over 7 years (2017–2023), in 6 threads.
People raised many different problems with Hotels.com, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 6 complaints
- Made it almost impossible to get support when a hotel booking went wrong2023-09-15
- Hotels.com is just a pain to use2022-02-11
- Makes cancelling a booking almost impossible for users2020-10-29
- Dark patterns like countdown timers and scarcity alerts pressure people into booking2018-09-24
- Fake scarcity messages like 'X people booked recently' pressure users and clutter the page2018-04-03
- Has dark patterns that push users into choices they did not intend2017-09-01