HSBC

Raised as a usability problem by 16 people on Hacker News over 15 years (2012–2026), in 12 threads.

People raised many different problems with HSBC, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 17 complaints

Dated web UI with odd redirects to older portals for some operations2026-10-25
Account opening took over a month and required in-branch visits2023-08-30
Changing address requires posting a signed letter back to the bank2021-07-20
Login hangs indefinitely in Firefox but works in Chromium2021-02-23
Hardware fob required every time to check balance, a painful extra step2021-02-07
Logging in on a second device requires fetching a code from the first device's app2020-06-13
Simple payment tasks involve popups, extra windows on other domains, and slow loading2020-06-13
Logging in is a chore that often fails, and two-factor setup is a mess2020-06-13
Transactions appear 1-3 days late and balances fluctuate unpredictably, so users can't tell their real balance2020-02-12
Card purchases take three days to appear in the app2020-02-11
Login with little keypad was ridiculous, app only slightly better2020-02-11
App is slow and terrible to use2020-01-14
No full payment history to repeat payments; confusing split between current payments and past statements2017-09-04
Passed between teams repeatedly, making opening and running a business account very difficult2017-09-04
Multiple passwords, on-screen keyboard, security questions and mailed passcodes make logging in tedious and frequent2016-08-14
Navigation is unintuitive, past statements are over-skeuomorphic, and the session timeout is very short2016-06-26
Hard to find and use the dongle every time for login or adding payees2012-10-15