HubSpot

Raised as a usability problem by 8 people on Hacker News over 11 years (2016–2026), in 8 threads.

People raised many different problems with HubSpot, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 9 complaints

UI updates force, trick or confuse users into using the assistant2026-08-24
Tapping ticket comment links just opens the app and does nothing2025-10-25
Chat message doesn't pop up; user must actively click the chat icon2022-09-26
Team finds the HubSpot CRM interface clunky to use2021-06-17
Painful to use everywhere, with frustrating inefficiencies and dead ends2020-07-12
Hard to organise data; interface shows little useful information in lots of space2019-08-26
Hard to get data out of the product, a red flag2019-08-26
Separate HubSpot CRM and Sales products with two price tags is confusing2017-08-26
The interface is considered very bad and hard to use2016-03-27