Products · Product
IKEA
Raised as a usability problem by 52 people on Hacker News over 16 years (2011–2026), in 39 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Store layout is a deliberate maze, hard to find the way outUnreviewed
20112026- Store layout is an incomprehensible maze forcing shoppers through the whole warehouse2026-08-19
- Layout is reshuffled so shoppers cannot learn shortcuts or navigate by experience2024-07-12
- Confusing one-way layout makes shoppers unable to easily go back for items2022-10-14
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Only some products available per app, and room shape configuration is inconsistent2026-10-21
- Sensors stop reporting data after a few days until hard reset and re-pairing2026-10-06
- Web shop shows wrong delivery status; support chat is a useless flowchart maze2026-09-12
- Hard-to-remember, spell or pronounce names make it difficult to find or identify products2026-08-19
- Store layout is an incomprehensible maze forcing shoppers through the whole warehouse2026-08-19
- Barricades block carts from leaving the loading area, making solo shopping hard2025-11-18
- The app is much worse than the previous generation2025-11-07
- Component lists hidden in PDFs in obscure menus; search floods with tens of thousands of combinations2025-10-07
- Must click through multiple upsell offers before paying; touch screen sluggish and unresponsive2025-01-16
- Layout is reshuffled so shoppers cannot learn shortcuts or navigate by experience2024-07-12
- Instructions sometimes miss a step, leaving the commenter frustrated while assembling2024-06-23
- Touch buttons stop responding with wet or greasy fingers and turn the stove off when water spills2024-02-03
- Store is deliberately laid out so you can't easily reach what you want without passing other products2024-01-12
- Smart bulbs and buttons are flaky and need repair every month2023-12-26
- No clear way to track scanned items, then forced restart after a random rescan failure2023-10-18
- Page feels chaotic, eyes drawn to many things at once2023-04-09
- Exit paths are unmarked and hidden, making the way out hard to find2022-10-14
- No way back out the front door; elevator has no call button on second floor2022-10-14
- Must find items twice, once in display area and again in warehouse; gave up2022-10-14
- Confusing one-way layout makes shoppers unable to easily go back for items2022-10-14
- Maze-like warehouse layout makes shoppers lose their way2022-10-14
- Walking the store is forced on shoppers who only want a few small items2022-10-14
- Hard to tell if spinny locks are engaged or which way to turn them2022-10-12
- Online order forced a costly delivery wait instead of easy pickup for a large item2022-08-28
- Opaque short links force users to open a tab and manually copy the address2022-08-23
- Store maze makes it hard to go back and forth comparing items across sections2022-02-27
- Resetting lamps via another system requires awkward on-off switching sequence2021-12-24
- Assembly instructions are inconsistent, so the bookcase ends up misaligned2021-06-26
- Confusing, labyrinthine store layout makes shoppers get lost and frustrated2021-06-22
- Pages load nothing useful on slow connections, so text never appears2021-06-05
- Shipping options randomly disappear and reappear when refreshing the cart2021-02-17
- Faint account type tabs default to wrong account, so login silently fails2021-02-17
- Site is horrible and phone support is unreachable due to call volume2021-02-17
- Can't log in to view orders; must paste in the order number instead2021-02-17
- Can't tell what's included, exact dimensions, or specs from shops or websites2021-02-17
- No search by name; must navigate a hierarchy of models to find furniture2021-01-29
- Forced predefined paths make it hard to quickly get needed items2021-01-27
- Getting to a human support agent is frustratingly hard, with lots of friction2021-01-27
- Lights randomly flash in party mode and fail to set white spectrum correctly2020-11-15
- Smart lighting interface is terrible compared to Philips Hue2020-11-15
- Parts don't survive reassembly, so furniture must be moved fully assembled2020-10-19
- Chair gave the commenter lower back pain, so they stopped using it2019-11-24
- Category page lists all 257 products including accessories, giving no overview of series2019-07-15
- Search for bookcases returns unrelated items like doors, hinges and doll furniture2019-07-15
- Store layout is so confusing that people, especially children, get lost2019-07-11
- Dense apartment walls make it almost impossible to drive the anchoring screw2019-06-04
- Store layout is a deliberate maze, making it hard to find the way out2018-04-16
- Can't easily tell where each item's parts are or track what's been collected2012-05-29
- Nearly impossible to find an employee in the store when needing help2011-08-01
- Box and single item share the same barcode, so a 16-pack scans as one item2011-04-07