Products · Broad category
Insurance companies
Raised as a usability problem by 13 people on Hacker News over 14 years (2012–2025), in 13 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Insurance companies, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 13 complaints
- Hours of phone calls to chase what was paid; billing and payment status is deliberately hard to follow2025-10-28
- Form confusingly flags address errors, with red warnings, jargon like 'Directional incorrect', and contradictory messages2025-05-09
- Couldn't figure out how to cancel insurance online or reach a person by phone2025-05-04
- Insurer only accepts faxes, and fax machine is off outside business hours2025-03-14
- Business insurance can't be bought online, requiring a long form and agent call2024-12-18
- EOB looks like a bill but doesn't clearly say what it is for2024-08-26
- Worker can't navigate the new app after switching from F-key mainframe screens2024-02-02
- Chatbot discards gathered information and forces the user to restart with a phone call2023-11-11
- Doctors spend hours on the phone convincing insurers to approve needed treatments2023-04-12
- Cancelling requires sending a filled 3-page PDF to a specific address 30 days early2022-08-26
- Cancelling insurance requires a phone call pushed through dark patterns2022-01-03
- Cancelling is made as difficult as possible for customers2021-11-17
- Mouse can't navigate the interface; only tab and alt-tab work, and sessions take over a minute to load2012-03-26