Products · Product
Intercom
Raised as a usability problem by 21 people on Hacker News over 15 years (2012–2026), in 17 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Chat box pops up on page load, forcing users to dismiss itUnreviewed
20122026- Chat window opens automatically with no easy way to turn it off2022-12-08
- Chat box pops up on page load, forcing users to dismiss it2020-08-13
- Chat popup takes up too much screen space and blocks content2018-04-03
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 21 complaints
- Support tool has so many features the commenter doesn't know what to do2026-04-26
- Poorly designed and engineered product that is hard to use2025-10-13
- Cookie modal is so bad the commenter gave up2023-04-16
- Chat window opens automatically with no easy way to turn it off2022-12-08
- Default settings enable intrusive sounds, nag messages and marketing popups that obstruct the page2022-12-08
- Pricing is inconsistent and bundles make it impossible to tell what's included2020-11-05
- Basically unusable for anyone not on Enterprise plan2020-11-05
- Chat box pops up on page load, forcing users to dismiss it2020-08-13
- Chat bubbles auto-open and flood visitors with bot messages2020-08-12
- Chat bubble appears when no agents are available, then just says to email2020-08-05
- Chat widget constantly nags and gets in the way of using the app2020-08-05
- Can't tag messages in the iOS app, breaking the user's workflow2020-05-20
- Tab title flips back and forth with no way to dismiss the widget2020-04-09
- Pricing page is confusing, making it hard to predict costs2020-02-29
- Intercom's tooling is problematic and hard to get into2019-07-24
- Chat widget auto-pings visitors with annoying sounds and unwanted messages2019-02-08
- Customer list goes out of order because sorting doesn't update with live data2018-04-15
- Chat popup takes up too much screen space and blocks content2018-04-03
- Intercom popups are annoying and interrupt the visitor2018-03-26
- Chat window opens with default content and sound on every visit, slows page2017-06-08
- Jerky scrolling makes visitor feel sick; can't tell what product does2012-09-18