Intuit

Raised as a usability problem by 12 people on Hacker News over 16 years (2011–2026), in 11 threads.

People raised many different problems with Intuit, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 12 complaints

Every click shows a spinner for a second while layout reloads2026-05-21
Users are pushed into a buggy desktop version they cannot use2026-05-21
Only one path to the free filing option, reached through a series of dark patterns2023-10-17
Unsubscribing requires entering personal info the person doesn't readily have2023-09-08
Intuit products are awful to use and develop against2023-05-21
Free-eligible users are steered by dark patterns into paid filing options2021-10-21
Uses dark patterns to push users into paid options2021-10-05
Unsubscribe link requires logging into a nonexistent account; password reset also fails2021-07-01
Things buried in nested menus and confusing link redirects, making books hard to manage2018-03-15
Requires constant babysitting to get anything done on time, causing missed deadlines2015-11-16
Critical tax filing action items buried under obscure settings, causing costly missed filings2015-04-06
Download link is buried; must log in and click account link to find it2011-10-19