Products · Broad category
ISP websites
Raised as a usability problem by 11 people on Hacker News over 15 years (2012–2026), in 11 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with ISP websites, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 11 complaints
- Must scroll past ads and buried menus to reach basic network settings2026-08-28
- Refuses to load in Firefox, forcing users to spoof the browser user-agent2025-12-08
- Support agents lack basic knowledge, forcing repeated chats and calls to get a fix2025-11-23
- Taxes and fees are hidden or obscured during sign-up, using dark patterns to push customers2023-12-12
- Can't change plan online without selecting an upgrade; website uses dark patterns2023-05-18
- Customers confused by account creation, password resets and typo'd emails when logging in2022-07-13
- Account can be created online but closing it requires a long phone queue2022-04-09
- Cheaper offers are hidden per location, so the commenter can't find them online without calling2019-08-06
- Can't get offer or price info; must guess neighbours' addresses repeatedly to find providers2018-01-12
- Typo in name at signup cannot be corrected, forcing a new account2017-03-21
- Phone number is hidden; contact and support links lead into a maze2012-11-24