Products · Pattern or everyday thing
IVR phone menus
Raised as a usability problem by 7 people on Hacker News over 10 years (2015–2024), in 5 threads.
People raised many different problems with IVR phone menus, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 7 complaints
- Callers must wait through options before choosing, even when they already know what they want2024-07-25
- Phone IVR menus have poor user experience when used on mobile2024-07-25
- Following the IVR's prompts is the slowest path; users must game it to reach a person2023-11-26
- Phone system is nearly impossible to get past to reach a human agent2023-11-26
- Makes callers re-enter information already given and plays repetitive ads on hold2018-07-06
- Labyrinthine phone menus make people give up on warranty and insurance claims2018-07-05
- Questions don't fit the menu options, so callers must wade through menus to reach a person2015-10-07