Kickstarter

Raised as a usability problem by 16 people on Hacker News over 12 years (2011–2022), in 13 threads.

People raised many different problems with Kickstarter, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 15 complaints

Accidentally clicked and launched the wrong previous version due to confusing UX2022-04-27
Setting up a campaign took most of a week with many drafts2021-02-13
Can't unsubscribe from campaign updates without missing real ones needing action2020-05-29
Entered card details, then was told the early tier was already full2015-02-24
Delete account button sits next to password change, so users can hit it by mistake2014-02-16
Asks for existing password at the end, surprising users and breaking password manager autofill2014-02-16
Asks for new password before the old one, with no warning about the order2014-02-16
Forced password reset is hard for users who can't generate and save a new password2014-02-15
After logging in at checkout, guest is sent to a referral page instead of payment2013-09-09
Pledge flow loops back to the same page, won't let user select the t-shirt tier2013-08-27
Hard to follow, user gave up after four clicks2013-01-08
Page makes the browser unusable and unresponsive, forcing the user to kill the process2012-10-26
Clicking a location auto-loads the video instead of showing the project popup first2012-09-10
Creator cannot find a way to refund backers through Kickstarter2012-09-04
Can't find hard information or a decent picture of the project's current state2011-09-22