Products · Product
Klarna
Raised as a usability problem by 12 people on Hacker News over 4 years (2021–2024), in 7 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Dark patterns make users think they paid, causing late feesUnreviewed
20212026- Stores payment details by default, even without an account, as a dark pattern2024-12-19
- Pushes users into late fees through dark patterns2024-12-18
- Dark patterns make people forget to pay invoices, then add large fees2024-12-18
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 12 complaints
- Stores payment details by default, even without an account, as a dark pattern2024-12-19
- Pushes users into late fees through dark patterns2024-12-18
- Dark patterns make people forget to pay invoices, then add large fees2024-12-18
- Uses dark patterns that push people into choices they didn't make2024-12-17
- Customers are misled until it is too late to cancel the payment2023-07-18
- Failed payment attempts give no meaningful error message and hit credit score2022-08-14
- Dark UX patterns make users think they paid when they have not, leading to late fees2022-05-23
- Web checkout uses dark patterns pushing people into debt over other payment methods2021-11-27
- Paying through Klarna feels more confusing than paying by credit card2021-05-27
- Checkout forms became broken and interactive, worse than the old simple forms2021-05-27
- Fell for a dark pattern that led to an unwanted credit purchase with a fee2021-05-27
- Users are pushed into credit and sign-ups via dark patterns2021-05-27