Products · Product
LastPass
Raised as a usability problem by 275 people on Hacker News over 17 years (2010–2026), in 153 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Autofill works only about 40% of the timeUnreviewed
20102026- Autofill button often hidden by other page elements, sometimes unusable2022-12-27
- Browser integration was so buggy and unreliable the user switched products2022-12-25
- Autofill fails on some sites, forcing the user to try different autofill methods2022-08-26
Generated passwords vanish after saving, forcing resetsUnreviewed
20102026- Password change loop where login keeps failing and the password you set is not the one that works2021-12-14
- Fails to save passwords with no indication to the user2021-05-29
- Didn't save a password the user had just generated2021-02-16
Account deletion fails with a vague error and cannot finishUnreviewed
20102026- Account deletion repeatedly shows an error, leaving user unsure whether it succeeded and unable to verify2021-12-30
- Deletion fails with a vague error, and the help page doesn't explain how to delete the account2021-12-28
- Clicking Delete to remove account shows an unhelpful 'Something went wrong' error2021-12-28
Cannot log in or save details for in-page login formsUnreviewed
20102026- Often fails to fill or misapplies passwords and usernames into login forms2019-04-05
- Slow, unreliable login capture and form fill, clunky UI, buried password copy2018-12-04
- Password manager won't fill login forms in Firefox2016-08-03
Suggests passwords at wrong time, forcing retyping long passphrases on mobileUnreviewed
20102026- Suggests passwords at wrong time, mobile forces retyping long passphrase2018-11-12
- Typing the long master password on a phone takes several tries2018-05-20
- Typing long random passwords on device on-screen keyboards takes many extra clicks2015-03-11
Must copy and paste passwords manually through many stepsUnreviewed
20102026- Copy username and password buttons often missing from quick search results, needing a workaround2021-02-16
- Searching for and copying a password is almost impossible2019-10-06
- Must leave browser, search, copy and paste passwords manually, many steps2018-05-01
Extension freezes pages with many text fields for minutesUnreviewed
20102026- Pages with many input fields become unresponsive for minutes due to autofill2021-08-12
- Browser extension makes pages with many text fields freeze for minutes2021-05-30
- Extension is slow and its password-field detection slows pages until unusable2020-03-10
Save popup offers only Not now, with no permanent declineUnreviewed
20102026- Keeps offering to save credentials after being declined, with no way to stop it2022-12-22
- Repeatedly prompts to save credentials for personal email, with no way to disable it2022-06-01
- Autofills passwords on unrelated pages and repeatedly prompts to save with no way to opt out2022-06-01
Forced password rules and recovery flow can lock users outUnreviewed
20102026- Forced password rules and a recovery flow that can lock users out2025-03-08
- Users must change hundreds of passwords and re-enter them after a breach2022-12-29
- Web interface is a mess and can trick users into giving away passwords2016-11-23
Low-density layout forces scrolling and waiting to find one passwordUnreviewed
20102026- Shows all passwords for a domain's subdomains, forcing scrolling to find the right one2021-02-16
- Length dropdown forces scrolling to pick longer passwords, unlike 1Password's slider2019-07-12
- Low-density layout forces scrolling and waiting to find one password2012-05-31
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Pushes customers into constant upgrades through dark patterns, making the product sticky2026-06-30
- Re-authorising a laptop requires an absurdly obscure series of steps that won't accept the secret key2026-06-26
- Apps keep getting worse and more painful; failed syncs lose newly saved passwords2026-01-22
- Forced password rules and a recovery flow that can lock users out2025-03-08
- Kept prompting to store credit card info and wouldn't stop despite declining2023-09-26
- Constant show-stopping bugs and UX problems experienced daily2023-06-25
- Users find it hard to leave, with no easy way to switch to a competitor2023-06-25
- Multi-line notes break CSV import, so columns silently shift into wrong fields2023-06-25
- Support only reachable via web form requiring login, which federated-login users cannot use2023-06-01
- Sharing passwords with family is hard without permission controls or simultaneous editing2023-02-28
- Password age sorting feature was removed, so users can't update passwords by age2023-01-25
- Chrome extension search stopped working after a recent UI update2023-01-24
- Users must change hundreds of passwords and re-enter them after a breach2022-12-29
- Migrating data out requires many convoluted steps, workarounds and technical knowledge2022-12-29
- Each export silently accumulates duplicate copies of the whole vault2022-12-29
- Each export silently accumulates duplicate copies of the whole vault2022-12-29
- Login with 2FA takes minutes, with repeated master password prompts and broken auth steps2022-12-29
- Client software became prettier and slower without becoming more usable2022-12-29
- Site matching shows many wrong entries, not the site's own login2022-12-29
- Users struggle to find the advanced settings button, which sits in an unusual spot2022-12-28
- No easy way to list passwords by age; must inspect each item manually2022-12-27
- Hard to find information on how the LastPass emergency feature works2022-12-27
- PIN input screen flashes briefly and gets skipped when unlocking with fingerprint2022-12-27
- Autofill button often hidden by other page elements, sometimes unusable2022-12-27
- Interface is hard to use and not simple to navigate2022-12-27
- Interface is awful to use, prompting the commenter to switch products2022-12-27
- UI feels dated and the product is slow to use2022-12-26
- UX was already a mess and got worse after acquisition2022-12-25
- Can't find how to change a security setting in the mobile app2022-12-25
- Users must search credentials twice for OTP, miss saving the seed, and usernames are invisible2022-12-25
- Browser integration was so buggy and unreliable the user switched products2022-12-25
- Hard to find out what happens when a premium trial ends2022-12-25
- Interface has devolved into an unpleasant, messy experience2022-12-25
- Import-export output CSV needed many manual fixes to entries2022-12-25
- Disabled settings are hidden with display none, so users cannot access features until support intervenes2022-12-24
- Frequently used items don't rise to top, list shows only two items, and credential prompts can't be cancelled2022-12-24
- Interface has been poorly designed and frustrating to use for years2022-12-24
- Account deletion button is hidden in settings, so users must find a direct link2022-12-24
- Export silently omits credentials, forcing manual copying of each one2022-12-23
- Accidental clicks deselect all items; no select-all; deletion requires many steps2022-12-22
- Keeps offering to save credentials after being declined, with no way to stop it2022-12-22
- Export drops attachments and custom items, and CSV export is broken2022-12-02
- Overall user experience is poor and has been for a long time2022-12-01
- Newsletter pop-up keeps appearing repeatedly while reading the blog2022-12-01
- UX makes no sense and it performs badly2022-12-01
- Email link login is slow and hard on devices without email, needing link transfers2022-12-01
- Extension injects UI into pages, breaking layouts and hiding page content unpredictably2022-12-01
- Buggy, user-hostile apps and extensions2022-11-30
- Browser extension is resource heavy and clients are clunky2022-09-08
- Can't search for specific passwords in vault, must export to Excel2022-09-06