Magento

Raised as a usability problem by 27 people on Hacker News over 15 years (2009–2023), in 21 threads.

People raised many different problems with Magento, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 30 complaints

Too many modular classes make page request execution impossible to trace2023-06-17
XML config is error-prone and hard for content managers to get right2023-01-03
Installer reports success and requirements met, but the site then breaks2021-04-07
Error messages are swallowed, logging is poor, and debugging is hard2021-04-07
Slow, bloated system unusable without extra cache systems2021-04-07
Customers can't easily cancel subscriptions and keep getting charged after requesting cancellation2021-03-07
Editing anything takes about 36 clicks, risking corrupting other language content2019-07-11
EAV model makes product queries slow, with many-table joins2019-06-28
Local installation is so slow that developing with it is unpleasant2018-05-26
Becomes unusable past about 2000 products, too slow to work with at scale2018-05-22
HTML buttons load in one order then suddenly swap to the opposite order2018-05-21
Key usability issues for developers, hard to iron out problems2017-01-07
Rigid price structure forces awkward workarounds for tier and discount pricing2017-01-07
Silently deletes duplicate data when adding a unique index, with no clear warning2016-07-24
Config errors fail silently, so mistakes are maddening to debug2016-06-23
EAV-based schema is very hard for developers to decipher2016-05-10
Search was pretty much broken and the software was slow2015-04-21
Painfully slow to develop for, administer, and for customers to use2014-01-17
Slow, resource-heavy, and relatively complex to configure2014-01-17
Steep learning curve and hard to customise themes without breaking upgrades2014-01-17
Upgrading broke the client's site, forcing a day of plugin patching2014-01-17
Changing one page requires editing several deeply nested partial files2014-01-17
Getting it to do what they want feels like hacking, with too many hoops2013-03-24
Recurring profiles have little documentation, so working out how they function is hard2013-01-24
Site becomes unusable with more than a dozen concurrent users2012-11-21
Templates nested 8 or 9 subfolders deep, hard to navigate2012-07-12
Default cart is messy and customizing it or building one-page checkout requires hacks2011-06-07
Clients struggle to update product listings, prompting constant support calls2011-06-06
Admin panel is painful to use for managing content on slow hosts2010-09-23
Changing one part of a page requires edits across many files2009-10-30